Chapter 13

Collateral

Everything you need to send, show or hand over, built to print at the right size. Each PDF has its HTML source next to it, so a change is an edit and a reprint (Chrome: File → Print → Save as PDF, margins none).

Before first use
  • Fill every [placeholder]: your name, phone, email, company number, registered office, Cyber Essentials certificate number.
  • The DPA, terms outline and pilot agreement go to a solicitor once. Then they never change per customer unless the customer pays for the change.
  • Nothing in these documents claims a customer, a statistic or an award that does not exist. Keep it that way; the credibility is the product.

What to send, to whom, when

MomentSend or showNotes
Cold email or first reply from a housebuilder or contractorsales/onepager-housebuilder.pdfThe housebuilder one-pager: CDM, MHSWR, s.40 stated correctly. Nothing else on the first touch.
Cold email or first reply from a caterer, hotel or food manufacturersales/onepager-caterer.pdfThe caterer one-pager: allergen and recall notices, Food Safety Act s.21 due diligence.
After every first call, any sectorsales/teamtalk-one-pager.pdfThe general one-pager. Same day.
The 30-minute first meetingsales/teamtalk-sales-deck.pdf (six-slide core path: 1, 2, 4, 5, 7, 14) with deck-notes.mdSlides 8, 10, 11 are optional; the rest is the appendix you send afterwards.
Before a meeting where you know the incumbentsales/battlecards.pdfEight cards: WhatsApp, Teams, Blink, paper, Staffbase/Workvivo, HammerTech, SafetyCulture (Mitti), doing nothing. Internal; never send.
After the demo, same daysales/pilot-proposal-template.pdf + legal/pilot-agreement + sales/mutual-action-plan.pdfThe proposal is accepted subject to the pilot agreement (one contract, one signature). Co-sign the mutual action plan on the follow-up call.
The day the pilot is signedsales/for-your-colleagues.pdfFor the champion to forward internally, unedited.
Supplier onboarding startslegal/00-cover-note, DPA (-ISSUE), security-summary, supplier-questionnaire-answer-bank (-ISSUE), policiesUse the -ISSUE variants; the -INTERNAL ones carry your checklists and verify badges.
Their DPO or HR asks about workerslegal/worker-privacy-notice-template + customer/worker-privacy-notice-translations + legal/dpia-and-monitoring-packVolunteer these before they ask; it is how you win a DPO.
After discovery, with their numberscustomer/roi-calculator.htmlCustomer-facing; pre-fill the inputs from what they told you.
Go-live day, to the site managercustomer/join-card-poster (A3/A4), worker-leaflet, manager-quickstartPrint the poster in colour; the leaflet is nine languages plus English.
Day 30 of the first pilotcustomer/case-study-templateStart the corporate-communications sign-off then, not at day 90.

Sales collateral

Use in and after meetings. The deck is for a 30-minute first meeting; send the one-pager the same day.

Legal, security and supplier pack

Send during supplier onboarding. Documents marked for solicitor review must be reviewed before first use.

FileType
00-cover-note.htmlHTMLeditable source
00-cover-note.pdfPDF3 pages
cyber-essentials-checklist.htmlHTMLeditable source
cyber-essentials-checklist.pdfPDF4 pages
data-processing-agreement-INTERNAL.pdfPDF12 pages
data-processing-agreement-ISSUE.pdfPDF11 pages
data-processing-agreement.htmlHTMLeditable source
dpia-and-monitoring-pack.htmlHTMLeditable source
dpia-and-monitoring-pack.pdfPDF4 pages
pilot-agreement.htmlHTMLeditable source
pilot-agreement.pdfPDF4 pages
anti-bribery.htmlHTMLeditable source
anti-bribery.pdfPDF1 pages
business-continuity.htmlHTMLeditable source
business-continuity.pdfPDF1 pages
environmental.htmlHTMLeditable source
environmental.pdfPDF1 pages
equal-opportunities.htmlHTMLeditable source
equal-opportunities.pdfPDF1 pages
health-and-safety.htmlHTMLeditable source
health-and-safety.pdfPDF1 pages
information-security.htmlHTMLeditable source
information-security.pdfPDF1 pages
modern-slavery-statement.htmlHTMLeditable source
modern-slavery-statement.pdfPDF1 pages
quality.htmlHTMLeditable source
quality.pdfPDF1 pages
privacy-notice-prospects.htmlHTMLeditable source
privacy-notice-prospects.pdfPDF3 pages
security-summary.htmlHTMLeditable source
security-summary.pdfPDF4 pages
supplier-questionnaire-answer-bank-INTERNAL.pdfPDF8 pages
supplier-questionnaire-answer-bank-ISSUE.pdfPDF6 pages
supplier-questionnaire-answer-bank.htmlHTMLeditable source
terms-of-service-outline.htmlHTMLeditable source
terms-of-service-outline.pdfPDF8 pages
worker-privacy-notice-template.htmlHTMLeditable source
worker-privacy-notice-template.pdfPDF3 pages

Customer onboarding and marketing kit

Give the poster, leaflet and quickstart to the site manager at go-live; use the LinkedIn kit weekly. The value calculator is customer-facing. Send it after the discovery call, with the inputs pre-filled from the numbers they gave you. It leads on the evidence case, because it shows honestly that admin time alone does not justify the price.